CONCIERGE & SITE ENTRY OFFICERS
We provide tailored concierge and site entry security services to accommodate for a range of site-specific requirements including issuing and updating site access cards, greeting and assisting important guests, conducting drug and alcohol testing, and comprehensive record-keeping administration within proprietary IT systems.
Our concierge and site entry officers are well presented, highly trained, and have the ability to perform a variety of complementary tasks, providing our clients with an all-in-one solution for point of entry services.
Some of the specific skills and services that our concierge and site entry officers can assist with include:
Customer Service
Technology / IT Skills
Mining / Site Entry & Access Control (SEAC)
Complementary Skills
Learn more about our concierge and site entry services below or contact us to find out which of our services would best suit your security needs.
Customer Service
Concierge security officers are often positioned at the front entrance of client sites, meaning that our concierge officer is responsible for ensuring that clients and important visitors receive an outstanding first impression.
As a result, we select and train our concierge security officers carefully to ensure that they are well-presented and have exceptional front-facing customer service and communication skills.
We have a range of uniform options to suit each individual business, or our staff can wear your business’ uniform so that they seamlessly integrate with the rest of your team.
Technology / IT Skills
Our concierge and site security officers all have advanced level computer skills, ensuring that they can quickly learn and master your proprietary and industry specific software packages to perform required duties.
We also ensure that all concierge and site security officers have a thorough understanding of security-specific software packages including Titan, Gallagher and Honeywell. This enables our security officers to problem solve and address security issues, set up security access for authorised persons and provide on-site expertise to authorised users.
Mining / Site Entry & Access Control (SEAC)
We have a dedicated team of SEAC officers who are trained and experienced in providing site entry security services at mining and other high-risk industry sites, including specialised site induction and site entry procedures.
Our SEAC officer team members receive extensive specialised training allowing them to perform various critical duties associated with site entry security, including additional training in drug and alcohol testing, emergency first aid, workplace health and safety and risk identification and escalation.
Complementary Skills
Our concierge and site entry officers have a variety of additional skills which can be incorporated into their daily duties to provide additional business support and value for money for our clients. Some of the additional duties and skills that our concierge and site entry officers provide include:
Tracking incoming / outgoing deliveries
Access and incident record-keeping
Maintaining security related SOPs, instructions and databases
General administrative duties
We understand that every business is different and may benefit from a different set of complementary skills within a concierge or site entry role.
Two of the critical attributes which we require from our concierge and site entry security officers are an ability to adapt to different roles and a passion for ongoing learning and professional development.
Accordingly, we are keen to work with clients to identify additional complementary skills and associated training opportunities which would be of value to both our clients and our security officers.
